Accessibility Statement

At Lenox Hospice, we are committed to ensuring that our services, website, and facilities are accessible to all individuals, including those with disabilities. We continuously strive to provide a fully inclusive experience for patients, families, and visitors, in compliance with the Americans with Disabilities Act (ADA) and other applicable accessibility standards.

 

1. Our Commitment to Accessibility
We believe that everyone should have access to compassionate care and important information regardless of physical or technological limitations. To ensure this, Lenox Hospice is dedicated to:

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Providing accessible healthcare services to individuals with disabilities.
Maintaining an accessible website that allows users to access information about our services, care options, and resources without barriers.
Offering assistance to individuals who require additional accommodations.

 

2. Website Accessibility
We are actively working to ensure our website meets the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. This includes:

Keyboard Navigation: Ensuring the site is fully navigable via keyboard for individuals with mobility impairments.

Text Alternatives: Providing alternative text for images and other non-text content to assist users who rely on screen readers.
Readable Fonts: Using clear and legible fonts with high contrast to enhance readability for individuals with visual impairments.

Responsive Design: Ensuring the website functions well across different devices and screen sizes, including assistive technologies such as screen readers and magnifiers.
Videos and Multimedia: Offering captions and transcripts for videos and other multimedia content to ensure accessibility for users with hearing impairments.

 

3. Physical Accessibility of Our Facilities
Our hospice facilities are designed to accommodate individuals with various physical disabilities. We offer:

Accessible entrances and parking spaces.
Wheelchair-friendly pathways and patient rooms.
Assistive devices and support for individuals with mobility challenges.
Signage and materials in accessible formats for those with visual impairments.

 

4. Accommodations for Patients and Families
We are committed to meeting the needs of all patients and their families. If you or a loved one requires any of the following accommodations, please let us know:

Communication assistance, including sign language interpreters or materials in braille.
Assistance with navigating our facilities or accessing our services.
Any additional support to ensure an inclusive experience.

 

5. Feedback and Contact Information
We are continuously working to improve accessibility and welcome your feedback. If you experience any issues with our website, facilities, or services, or if you have suggestions for improvement, please contact us.

 

Lenox Hospice Accessibility Coordinator
[Phone Number]
[Email Address]
[Mailing Address]

 

We are committed to addressing any accessibility issues promptly to ensure that all individuals can access the care and resources they need.